Have no fear, we can reset your access and you can try again. You will receive another email to access your document as soon as we catch this error and get it reset for you. Authentication failed
However, if you have failed the Authentication questions more than 3 times in a 24hr. period then you will have to wait 24hrs. from the last failed attempt to try again.
Please let us know if you need to speak to us directly and promptly by calling us at (614) 441-9605.
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